An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an email confirmation within 48 hours (2 business days - allow longer if you place your order on a Friday or weekend) of your order, please email firstname.lastname@example.org and we will try to respond to your request right away.
Shipping and Order Processing Days and Times
Our normal shipping and order processing days are Monday through Friday. Exceptions are noted below.
No orders are processed or delivered on Saturday, Sunday, or major holidays or company closures (listed below). If you place a "Next Day Air" order on Friday before 1PM EST, your order will be delivered on monday, as Saturday and Sunday do not count as shipping days. If you place a "Next Day Air" order on Friday after 1PM PST, your order will be processed and shipped out on monday and you will receive it on tuesday. The same goes for 2nd Day Air, 3-day and 5-day ground, please do not count the weekends in your delivery time. The 2,3, and 5 days are business days, not counting Saturday, Sunday or national holidays or company closure days. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures...
New Year's Day (January 1st)
Independence Day (July 4th)
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)
Items being shipped outside Canada will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. kubxlab is not responsible for any duties, taxes, or tariffs incurred by the imporation of products into countries other than Canada. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact email@example.com. Once again, kubxlab is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than Canada. kubxlab is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. kubxlab does not ship to Taiwan. Thank you for your understanding.
From time to time, kubxlab will offer promotions for free or discounted shipping rates. Unless otherwise specified, these promotions are limited to UPS Ground in Canada and the Contiguous United States.
I just bought a new leather band and it’s a bit stiff. How do I make it fit more comfortably?
Genuine leather can be stiff and needs to be worked in just like a pair of shoes. Please allow a week to work in your new band. Or bend and form the band yourself to speed up the process for a better fit. This process can be used on the Timepiece, Vintage, Force,Icarius, Nappa and Carbon Collection bands.
Will the new nano fit current Kubxlab bands?
Yes! The latest nano is physically identical to last year's and will fit every Kubxlab band perfectly.
Do I need to buy the latest nano to get the 16 new watch faces?
No! You can get the new watch faces simply by updating your current nano. Just connect it to iTunes, click the 'Check for Updates' button and then follow the on screen instructions.
How do I attach and remove the nano from the clip?
To place the nano into the band securely, you must first turn the nano upside down so the sleep/wake button is on the bottom right corner.
PRESS the base of the nano's hinged clip to open it and then align it so that the hinge of the nano fits into the bottom slot of the Kubxlab clip. Now, SLIDE the nano onto the Kubxlab clip until you hear and/or feel the CLICK of the nano's hinge snapping shut. The click means it's secure. To remove the nano, simply squeeze the base of the nano to open the clip again and slide the nano back off of the Kubxlab clip.
While I am wearing my iPod as a watch can I still listen to music?
Yep! The Kubxlab strap is meant to fashionably and practically enhance your iPod features. You can wear the nano as a watch and still enjoy music, photos, the pedometer and everything else the nano can do. The watch is great for the gym and the headphone jack is located conveniently on the bottom left side (facing up your arm), so your head phones won’t get tangled while working out or walking.
How do I rotate the screen on the nano?
Just touch and twist. To elaborate, place two fingers on the screen and rotate them in the desired direction. You'll see the screen orientation changing as you do it.
I am left handed and would like to wear my watch on my right hand, is this possible?
Sure. First, remove the bands from the clip in the same way you would remove any watch band, by removing the pins. The Q and Q2 collections feature quick-release pins that don't require any tools to remove. Once the bands have been removed, simply switch them around and reattach them on the opposite sides of the clip. Your Kubxlab is now lefty compatible.
How long does the battery last?
The battery life of your iPod depends on how you use it. If you only check the time periodically the battery can last up to a week. If you like to listen to music a lot or frequently use the pedometer app, it won't last as long. A fully charged nano is capable of up to 24 hours of continuous music playback.
Can I use my Nike+ kit while the iPod is in the clip?
How do I show the clock face when I press the sleep/wake button?
Go to Settings, then General, then Date & Time. Scroll down to Time on Wake and flip the switch to the ON position.